Refund & Return

At GrandShopp.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 15-day return and refund policy. Please read the terms and conditions below for further details.

1. Eligibility for Return and Refund

You are eligible to return products and receive a refund under the following conditions:

  • The return request is made within 15 days from the date of delivery.
  • The product is in its original condition, unused, and in the original packaging (if applicable).
  • The product is not marked as "non-returnable" or "final sale" at the time of purchase.

2. Non-Returnable Items

Some products may not be eligible for return. These include, but are not limited to:

  • Opened or used electronics, unless defective
  • Items marked as "non-returnable" or "final sale" at the time of purchase
  • Customized or personalized items
  • Gift cards

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at support@grandshopp.com or call us at +1 202 9229949 within 15 days of receiving your order.
  2. Return Authorization: We will provide you with a return authorization (RA) number and the return address for your item.
  3. Package the Product: Ensure that the product is properly packed to avoid damage during transit. Include all original accessories, manuals, and packaging.
  4. Ship the Item Back: Ship the item back to us using a traceable shipping method. You will be responsible for return shipping costs unless the product is defective or damaged.

4. Refund Process

Once we receive the returned product, we will inspect it to ensure it meets the return conditions. If the product is eligible for a refund, we will process the refund to the original payment method. Refunds typically take 5-7 business days to be reflected in your account, depending on your payment provider.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately within 15 days of delivery. We will offer the following options:

  • A full refund for the item.
  • An exchange for the same or similar product.
  • A repair (if applicable).

Please provide images of the damage or defect when contacting us for quicker resolution.

6. Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item, please follow the return process to receive a refund and place a new order for the desired item.

7. Return Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the product is defective or damaged.
  • Original shipping charges are non-refundable.

8. Refund Method

Refunds will be issued to the original payment method used for the purchase. If your payment method is no longer available, please contact us for alternative solutions.

9. Contact Information

If you have any questions or need assistance with your return, please reach out to us:

  • Email: support@grandshopp.com
  • Phone: +1 202 9229949
  • Address: 30 N Gould St #6421, Sheridan, WY 82801, USA

GrandShopp.com is proudly a part of Maxim One Group LLC. We are committed to providing you with the best in electronics and technology, backed by the trusted expertise and dedication of our parent company.